Returns & Warranty – Your Rugby Gear Guarantee
At allblacksstore, we want you to shop for your All Blacks rugby supporter gear with total peace of mind. If your purchase doesn’t quite hit the mark, our simple return and warranty policies are here to protect you.
Hassle-Free Returns
- 30-Day Return Window – You have a full 30 days from the delivery date to return your All Blacks rugby supporter gear.
- Item Condition – We just ask that items are unworn, returned in their original packaging, and include all original tags and accessories.
- Easy Return Process – To initiate a return, simply get in touch with our customer support team, providing your order number.
- Quick Refunds – Once your return has been inspected and approved, your refund will be promptly issued to your original payment method. Please note that shipping fees may not be refundable.
Warranty Protection
We stand behind the quality of our All Blacks rugby supporter gear with a 1-year limited warranty that commences on 2026-03-16.
Our warranty covers:
- Defects in manufacturing, materials, or the way the product was constructed
- Issues with stitching, printing, and the overall resilience of the fabric
Our warranty does not cover:
- Typical signs of wear and tear from regular use (such as fading or minor pilling)
- Damage resulting from misuse, accidents, or any unauthorized modifications
- Damage due to improper care or unauthorized alterations
Making a Claim
Contact our dedicated support team with your proof of purchase, accompanying photos, and a detailed description of the issue you’re experiencing.
Possible warranty solutions include:
- Replacing your All Blacks rugby supporter gear with a new one
- Providing repair services or offering guidance for resolving minor defects
- Connecting you with local service providers for assistance
We’re Here to Help!
Our friendly customer support team is always on hand to assist you. If you have any questions regarding returns, exchanges, or warranty claims related to your All Blacks rugby supporter gear, please visit our Contact Us page or call us at 516-528-7301. You can also email us at support@allblacksstore.com.